penibet Casino & Sportsbook Data Care

This page describes what we collect when you use penibet and how we keep that data protected. We operate an online gaming platform in supported jurisdictions across Indonesia, including Jakarta, Surabaya, Bandung, Medan, and Semarang. Our services — live-dealer tables, sportsbook markets, and slot games — require certain personal information to verify your identity, process payments, and comply with local regulations.

We collect only the data needed to deliver our platform: your name, email, date of birth, phone number, and account details. When you use payment methods like DANA, e-wallet, mobile banking, or bank transfers, those processors handle financial information directly — we do not store your card numbers or banking credentials.

Your privacy is our responsibility. We keep your data encrypted, limit staff access, and delete inactive account information according to local law. This policy sets out what we collect, how we use it, who may see it, and your rights.

What We Collect on penibet

We collect the following categories of data when you create an account or use our platform:

• Identity informationYour legal name, date of birth, national ID number (KTP), phone number, and email address. We require this to verify you are the account holder and comply with local gaming regulations.
• Account dataUsername, password (hashed, never stored in plain text), account creation date, and login history. This helps us keep your account secure and detect unauthorized access.
• Payment and transaction recordsDeposit amounts, withdrawal requests, betting activity, and transaction dates. We retain these to settle disputes, prevent fraud, and meet regulatory filing obligations in your jurisdiction.
• Support communicationsMessages you send to our multilingual help team via live chat, email, or in-app contact forms. We keep these to resolve your issue and improve our service.
• Device and browser dataYour IP address, device type, browser version, and operating system. We use this to prevent account fraud, identify technical issues, and understand how players access penibet across mobile and desktop platforms.

How We Use Your Data

We use the information we collect for specific, limited purposes:

• Account managementCreating and maintaining your account, verifying your identity through KYC checks, and processing deposit and withdrawal requests.
• Payment processingCoordinating with DANA, e-wallet, mobile banking, and bank partners to process your transactions securely.
• ComplianceReporting to local authorities where required by Indonesian gaming law, preventing money laundering, and detecting underage play.
• Customer supportAnswering your questions, troubleshooting account access issues, and handling refund or dispute claims.
• Platform securityDetecting and preventing fraud, unauthorized access, and platform abuse.
• Service improvementAnalyzing aggregate gameplay trends to improve server stability, game availability, and support response times.

We do not sell your data to third parties. We do not use your information for marketing purposes unless you explicitly consent to promotional emails from penibet.

Third-Party Processors

Certain vendors assist us in delivering penibet. These include payment processors (who handle local payment, online payment, and bank transfers), hosting providers (who store our servers), and identity verification services (who confirm your KTP details). Each processor signs a data protection agreement and may only use your information as we instruct.

Cookies and Tracking

We use cookies — small files stored on your device — to recognize you when you return to penibet, remember your language preference, and keep you logged in. You can disable cookies in your browser settings, but this may reduce platform functionality.

Your Rights Under Local Law

You have the right to request what personal data we hold about you, ask for corrections if information is inaccurate, and request deletion of your data if you no longer use penibet (subject to regulatory retention periods). To exercise these rights, contact our support team via in-app help. Requests are typically processed within 14 business days.

Data Location and Security

Our servers are located in secure data centres; a copy of your data may be stored locally for regulatory compliance. We encrypt data in transit (using TLS) and at rest (using AES-256). Access to personal information is limited to staff who need it, and all team members sign confidentiality agreements.

Our penibet Privacy Commitments

We at penibet commit to keeping your data secure, using it only for the purposes outlined above, and respecting your rights under local law. If we experience a data breach that affects your account, we will notify you within 72 hours.

We review this policy annually and update it if our practices change. Significant changes will be announced in-app and via email. Your continued use of penibet after an update means you accept the revised policy.

Questions about how we handle your data? Contact our support team through the in-app help centre. Our team is available 24/7 in multiple languages and typically responds within 2 hours to account queries.